support
how can we help?
Most answers are below. If yours isn't, write to us.
write to us
[email protected]If something isn't working, tell us your iPhone model and iOS version, and what you tapped before it happened.
restore a purchase
Got a new iPhone, or reinstalled the app? Pro comes back with your Apple Account.
- Open Onpose and go to your profile.
- Tap “restore purchases”.
- Make sure you are signed in with the same Apple Account you used to subscribe.
You can also tap “restore purchases” on the screen that offers Pro.
cancel a subscription
Subscriptions are billed and managed by Apple, so you cancel in your iPhone's settings.
- Open the Settings app on your iPhone.
- Tap your name, then Subscriptions.
- Tap Onpose.
- Tap Cancel Subscription.
- Cancel at least 24 hours before the end of the current period to avoid the next renewal.
- Deleting the app does not cancel your subscription.
- You keep Pro until the end of the period you already paid for.
refunds
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
common questions
How do I restore my purchase on a new iPhone?
Install Onpose, open your profile and tap “restore purchases”. Use the same Apple Account you subscribed with.
How do I cancel my subscription?
Open Settings, tap your name, then Subscriptions, then Onpose, then Cancel Subscription. Deleting the app does not cancel it.
How do I get a refund?
Apple handles all payments for Onpose. Request a refund at reportaproblem.apple.com.
The camera is black or says camera access is off.
Open Settings, scroll to Onpose and turn Camera on. Then go back to Onpose.
My photos are not saving.
Saving photos is part of Pro. If you have Pro, open Settings, scroll to Onpose, tap Photos and allow access, then try again.
How do I use a pose I saved from Pinterest?
Screenshot or save it to your camera roll. In Onpose, tap “choose from camera roll” at the top of the library and pick it.